Resources

What information do you need to place a debtor with ICBR?

We require the Debtor’s Business name, address, phone number, contact name and an invoice or statement.  Additional requested information that is useful and many times necessary are: Bill of Ladings, Purchase Orders, Contracts, Personal Guarantees, Credit Applications and email correspondence.

How do I submit a new debtor to ICBR for recovery?

You can email your Client Services Executive Team Member or CS@icbrcollect.com attaching all of the required documentation.  Send the information via fax at 520-318-4275.  Click here to securely submit your debtor information and upload your documentation.

If I receive a payment from a debtor what do I do?

Call your Client Services Executive Team Member.  They will instruct you to send the payment to ICBR for processing.  Let us assume the risk of insufficient funds.

What if the debtor calls me to discuss the debt?

Kindly tell the debtor that he or she needs to call the Recovery Specialist that reached out him or her.  By no means should you discuss the debt unless otherwise instructed by your  Client Services Executive Team Member.

What happens if I take a cash or credit card payment from my debtor?

Call your ICBR Primary Sales or Client Services Executive Team Member with the payment date and amount.  ICBR will invoice you for the negotiated fee.  Invoices are due 30 days from receipt.

When do I get paid after ICBR receives a payment from my debtor?

ICBR remits payments twice a month:
1) When a debtor’s payment is posted between the 1st and 15th of the month, the client remittance is cut on the 5th of the following month.
2) When a debtor’s payment is posted between the 16th and the last day of the month, the client remittance is cut on the 20th of the following month.

What expenses do the legal costs cover?

The Legal Fees associated with suing a debtor are dependent on the location of debt. ICBR sues in the city where the debt was incurred.  Therefore the fees are based on the respective court fees and costs associated with filing the suit, serving the defendant and asset and liability searches for repayment plans.

Legal Questions

Does ICBR have Attorneys?

ICBR ‘hand-picks’ Recovery Attorneys, throughout the world, to represent our respected client base.

What expenses do the legal costs cover?

The Legal Fees associated with suing a debtor are dependent on the state where the debtor is located.  The fees are based on the respective state’s costs associated with filing the suit, serving the defendant and post judgment costs.

When will my case be filed?

Once the Suit Request and payment have been received, your case will be assigned to a hand-picked Recovery Attorney with-in 10 business days.  The Attorney will file the case as soon as the jurisdiction approves the case filing. The time frame is dependent on which court the case is filed in.

Where will my case be filed?

ICBR sues the debtor in the state where the debtor’s assets are located.

When will I get a judgment?

Judgments are awarded on an individual case level.   With each case being uniquely different there is no pre-determined time-line for judgments to be awarded.  Details as to the judgment process can be found by contacting our Legal Team.

What happens after I get a judgment?

Each case is unique.  Details for your case or questions concerning a debtor you would like to file suit against can be answered by contacting our Legal Team.

Debtor Questions

If you have been contacted by a Recovery Specialist or are a current debtor and have a question about our policies and procedures contact our Recovery Team at Recovery@icbrcollect.com.